Payments with card
1.Paypal
When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.
If you are already a PayPal customer, you can log in with your user data and make a payment. Are you a newcomer to PayPal? You can then log in as a guest or open your PayPal account and confirm your payment.
Collections are usually booked in a few minutes and your order will be processed immediately
The possible reasons for payment failure of Paypal:
- The transaction page has timed-out.
- Leaving the page before finishing the check-out procedure.
- Your PayPal account has insufficient funds or is not linked to any secondary option like a bank account or a credit card.
2.Paypal Credit Card
For the IE / UK/EU customers, please ensure that your cards can be used for international online transactions when you failed to pay by Paypal Credit.
This is the most common cause of bank declines, particularly for UK/IE/EU-based buyers.
When you're having trouble paying with a credit or debit card,there are possible reasons as follows:
- The name and address of the cardholder do not match the billing details. Make sure that all details, such as the card number, expiration date, and CVV code, are entered correctly, and check that the name and billing addresses are exactly as they appear on your card statement.
- Your card has reached the limit for internet transactions.
- The transaction page has timed-out.
- Leaving the page before finishing the check-out procedure.
If you cannot confirm or solve the payment issue, please contact PayPal for detail and help.
3.Credit/Debit Card
Please note that Circooter does not collect your credit/debit card number or personal information when you make a payment.
If a card issuer declines a payment, you can confirm the possible issue and solve it based on a tip of the decline code.
| Tipe code | Explaination | Suggestion |
| authentication required | The transaction requires authentication | Please try again and authenticate your card |
| approve with id | Unauthorized payment | Please try to accept the payment again. If still failed, please contact your card issuer for more help |
| card velocity exceeded | Insufficient balance or exceed the credit limit | Please contact your card issuer for more help |
| duplicate transaction | A transaction with identical amount and credit card information was submitted very recently | Please check if a recent payment already exists. |
| expired card | The card has expired | Please try to use another card |
| call issuer | Failure for an unknown reason | Please contact your card issuer for more help |
| do not honor | Failure for an unknown reason | Please contact your card issuer for more help |
| do not try again | Failure for an unknown reason | Please contact your card issuer for more help |
| card not supported | The card does not support this type of purchase. | Please contact your card issuer to make sure the card can be used to make this type of purchase. |
| currency not supported | The card does not support the specified currency. | Please contact your card issuer to check whether the card can be used for this type of currency specified. |
4.Klarna
Split your purchase into 3 equal payments so you can spread the cost of your purchase over time.
Enter the credit or debit card of your choice for automatic payments in 30 days beginning at the time your order is confirmed (usually the shipping date).
No interest or added fees when you pay on time!
If you are a new customer of Klarna or have any questions, you can know more on the Klarna official website: https://www.klarna.com/uk/customer-service/
About Klarna：https://www.klarna.com/uk/smoooth/
Kindly Note
- If you have a coupon , on the page of the shipping address confirmations, you will see an empty section that allows you to insert your coupon codes which require applying code each time.
- If you failed to use the coupon or discount code when payment, please send me the screenshot of an error tip to our mail hello@circooter.co.uk, we will reply and help you solve it within 24 working hours.
