Shipping policy
At Circooter, we value every single customer, and customer satisfaction is always our top priority. We are doing our best to expedite the process by getting your parcel to you as soon as possible.
1. Shipping warehouse
Most Circooter products are shipped from our UK warehouse.
Accessories ordered with e-scooters may come in separate deliveries since they come from different EU or UK warehouses, including helmets, seats or something else.
2. Shipping Time
Please notice our delivery to the United Kingdom is free for our UK customers.
In-Stock E scooters: 2-3 business days.
In-Stock Accessories & Components: 3-10 business days.
Regarding shipping and delivery, please refer to the following:
| Product | Shipping Method | Processing Time | Shipping Time | Total Estimated Delivery Time |
| Electric scooters | DHL/FedEx | 24 Working Hours | 1-2 Business Days | 2-3 Business Days |
| Accessories | Hermes/ DPD | 1-3 Business Days | 2-7 Business Days | 3-10 Business Days |
Kindly notes:
If your order includes other accessories or you bought multiple scooters together, they will be shipped separately.
Sincerely sorry we only can send the tracking number of a main package in our email system, so please contact us about other tracking information for the packages we arranged separately.
3. Order Tracking
Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details.
During our working time, we will arrange the shipment for you within 24 working hours after you order.
Once we arrange the shipment, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped.
For the exact locations of your shipment, please track your items on the carrier's official website.
FedEx : https://www.fedex.com
DHL: https://track.dhlparcel.co.uk/
DPD: https://www.dpd.co.uk/
Hermes: https://www.evri.com/track-a-parcel
Universal website:https://www.17track.net/en
4. Signed for deliveries
All orders are sent via a courier of our choice, and we may change the couriers we use without notice, although the level of service will always be equivalent.
All package deliveries must be signed for by yourself, a household member, or a neighbor.
5. Failed deliveries
If you are away from the delivery address and a neighbor cannot sign for your delivery, our chosen courier will contact you or leave a card with details of how to arrange a redelivery, or collection from the local depot.
The item will be returned to Circooter if the courier unsuccessfully attempts to deliver the order to you on three occasions.
Returned items will be added back into our stock and your account credited with the order total.
You will need to re-order your item to have it re-shipped.
6. About taxes
In rare cases, orders may be subject to customs charges by your government, not our site, you will be responsible to prepay these fees in advance, and then providing customs invoices to our customer service at hello@circooter.co.uk to apply for reimbursement of customs clearance fees paid. We apologize for any inconvenience, but we have no control over the customs authorities of your country or any other. Contact your local customs office for more information about import duties, duties, and taxes.
7. Kindly Notes:
1. Shipping times will be affected during public holidays or special situation such as Covid-19, as manufacturers and couriers will limit their operations at these times. Unfortunately, this is outside of our control. Normal service resumes immediately after each holiday.If you have any problems with the delay, please kindly contact us for help.
2. Maybe the tracking status doesn't update on the courier's website on weekends. So please track it again later on working days.
3. We cannot be held responsible if a customer inputs any incorrect address details on their order, which causes the item to be delivered incorrectly. The customer assumes full responsibility for all delivery details supplied at the point of order.
If you think that you have entered incorrect delivery details after placing an order, please contact our customer service team as quickly as possible with your order number so that we can help to rectify the issue.
4. We are not responsible for any lost, stolen, or damaged items due to the actions or inactions of carrier or any other parcel service.
5. Shipping area: the United Kingdom only (Northern Ireland is the remote area in our shipping system, we will arrange it by Hermes or DHL and the delivery time will be longer 1-3 days normally)
6. Please verify you have the correct order, please contact customer service at hello@circooter.co.uk
